Later, the complaint państwa rejected again due owo the player’s unresponsiveness. The player from Brazil has requested a withdrawal prior to submitting this complaint. The player from Germany has requested a withdrawal five days prior owo submitting this complaint. We rejected the complaint because the player didn’t respond owo our messages and questions.
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The player had disputed this, stating that he had continued playing for several hours after completing the nadprogram hell spin free spins wagering. Despite our efforts owo mediate, the casino did not respond jest to our inquiries. As the casino was operating without a valid license and didn’t refer to any Alternative Dispute Resolution (ADR) service, we were unable to further assist the player. The player from Greece reported that the casino had unlawfully confiscated her winnings despite not using bonus money. She stated that her withdrawal request państwa canceled after she had been repeatedly asked to provide personal data and photos.
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However, subsequent withdrawal requests were denied and had been pending for trzy days. Eventually, the player reported that additional withdrawals were approved, indicating that the issue had been resolved. The casino was confirmed owo have held a Curaçao Interactive Licensing (CIL) license. Rather unusually, Hell Spin Casino does not offer any virtual table games.
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- The player has received the payment, and the complaint państwa closed as “resolved”.
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